At Polarex, we don’t develop products just because they look good. Every product starts with the same question: what problem are we solving? Only when a design truly helps people stay warm, dry, and comfortable do we bring it to market. That is how we combine functionality, comfort, and design into products that are not just beautiful, but also perform when it matters most.

Before a product becomes part of the Polarex collection, it goes through an extensive development and testing process. This is done not only by our own team but also by our field testers, who use the products in real winter conditions. Only once a product meets our requirements for warmth, comfort, durability, and functionality do we release it.

Every product is developed to solve a specific winter challenge. For example, our heated gloves are tested down to -25 °C, our neck warmers feature an extra-long fit and thick fleece lining for maximum protection, our hats are equipped with a soft fleece lining and a waterproof inner layer, and our heated winter jackets look like premium winter coats at first glance, while the hidden heating system provides extra warmth the moment conditions demand it.

That is what Polarex stands for. Not standard winter products that you find everywhere, but thoughtfully developed products that truly make a difference. Everything with one goal: to keep you warm, dry, and comfortable so you can enjoy the winter worry-free.

Yes. Our products are developed to keep you warm, dry, and comfortable during both everyday winter days and extreme winter conditions. Whether you are cycling through the city, taking a winter walk, or hitting the slopes, our products are designed to perform reliably when the temperature drops.

Functionality is always our top priority. That is why all our products are extensively developed, tested, and refined before they become part of the Polarex collection. This allows you to trust that our products will keep you warm, dry, and comfortable, even when the temperature drops significantly.

For products that require you to choose a size, you will find a size chart with the exact measurements. Still not sure? Feel free to send us a message with your height, weight, or other relevant measurements, depending on the product. We are happy to help you choose the right size.

Yes. Our heated gloves and heated jackets come as a complete set, so you are ready for immediate use. You will receive your order in a luxury Polarex box, including batteries, a charger, and all other necessary items.

Feel free to send us a message via the contact form. We generally respond within 2 working days and are happy to help you further.

If you order on a working day before 10:59 PM (CET), your order will be processed and shipped the same day from our Dutch warehouse.

Within the Netherlands, Belgium, and Luxembourg, your order will in most cases be delivered the next working day. For other European countries, the expected delivery time is usually between 2 and 3 working days.

As soon as your order has been shipped, you will receive a Track & Trace code by email, which you can use to track your package.

Within Europe, we ship orders of €70 or more for free. For orders under €70, the shipping costs are €6.95.

The exact shipping costs are always clearly displayed during checkout, so you know exactly what to expect in advance.

We ship to all countries within the European Union. In addition, shipping to countries outside the EU, such as the United Kingdom, Switzerland, and Norway, is also possible.

For orders outside the EU, import duties, VAT, and/or customs clearance fees may be charged by local authorities. These potential additional costs are the responsibility of the recipient and are outside the scope of Polarex.

Yes. As soon as your order has been shipped, you will automatically receive an email with your Track & Trace code. You can use this to follow the status of your order from the moment of shipment until delivery.

Did you not receive an email? Please also check your spam or junk mail folder just to be sure.

Is your order delayed or does your package seem to be lost? Please contact us. We will get in touch with the carrier and find out where your order is. If it turns out that your package was lost during shipment, we will work together to find a suitable solution.

Yes, you can return your order within 30 days of receipt. Within this period, you must both register and ship back your return.

The product must be in new, unused condition, with all original labels, accessories, and protective materials intact.

You can easily register your return via our online returns portal. On our Exchanges & Returns page, you will find all the information regarding the return process and can register your return immediately.

Return costs are at your own expense when you choose a refund.

The exact costs depend on the country of shipment and the carrier chosen. You will automatically see the available shipping options and corresponding rates in our return portal.

Once we have received and inspected your return, we will process your refund within 14 days. The purchase amount will be refunded via the original payment method.

Yes, you can! Via our returns portal, you can choose store credit. This allows you to easily order a different size, color, or another product yourself.

When you choose store credit, we will cover the return shipping costs.

Yes, you can also return heated products within 30 days of receipt.

The product must be new and unused, including all included accessories, batteries, chargers, and original labels. Does the product have a security or return label? If so, this label must remain intact and attached.

Always follow the care label on the inside of the product. This contains the specific washing instructions for your Polarex product.

Close all zippers and Velcro fasteners before washing and preferably use a mild detergent. Avoid fabric softener, as this can affect the technical properties of the materials.

Do you have a heated Polarex product? Always remove the batteries before washing the product.

We recommend air-drying Polarex clothing. High temperatures in a tumble dryer can damage technical materials, coatings, and other functional properties of the product.

Always check the wash label of the specific product for certainty. This will indicate which drying method is appropriate.

To maintain the water-repellent properties for as long as possible, it is important to wash your Polarex clothing correctly. Use a mild detergent and avoid fabric softener, as this can impair the water-repellent effect.

If you notice over time that water no longer beads off the outer fabric as well as it used to, you can re-treat the water-repellent layer with an impregnating agent suitable for technical outdoor clothing.

Always follow the care instructions on the product's care label.

Always remove the batteries before washing and securely close the connectors and any zippers. Then, follow the washing instructions on the specific product's care label.

Always allow heated products to air dry completely before reconnecting the batteries. Do not use a tumble dryer and ensure the connectors are completely dry before using the product again.

Ensure your Polarex clothing is completely clean and dry before storing it for an extended period. Store the clothing in a dry, well-ventilated area and avoid prolonged exposure to moisture, heat, and direct sunlight.

Do you have a heated product? If so, remove the batteries before storing the product for an extended period and store them separately in a dry place.